Business Systems Analysis · Implementation · People Management
I have more than 20 years of experience in systems analysis, technology selection, implementation and adoption, and more than eight years as a people manager. Most of my job titles have been in training and enablement, but much of the work has involved the systems behind them: selecting platforms, writing requirements, testing, and building tools when no suitable one existed.
I'm currently leading testing and training on a public sector project that supports hundreds of industrial workers. The system launched on time in September 2026, and I am continuing in a post-launch support role.
Testing and training lead for a CMMS replacing a legacy system at treatment plants and pump stations. Planned and ran system integration and user acceptance testing, built the support request intake in SharePoint and Power Automate, and co-drafted the user support and transition plan.
Evaluated an Oracle module and several HR SaaS products, then built the company's first performance management system on Power Apps, Power Automate and SharePoint, with reporting scoped to each manager.
Scoped, budgeted and selected the company's first learning platform. Compared Moodle, Litmos and LMS365, chose LMS365 to build on Microsoft 365, wrote requirements and implemented it with internal IT.
Managed a team of up to 12, including hiring, reviews and budget. Led training and quality for a two-year replacement of all contact center vendors in Manila, Managua and Panama, and launched the company's first knowledge base.
Business systems analyst, business relationship manager, functional system owner, systems team management and implementation roles, in Portland or remote.